PRIVACY POLICY

Privacy Policy Disclaimer: "SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes."

We are committed to protecting your privacy and ensuring transparency in how we collect, use, and share your personal information. This policy outlines the types of personal data we collect, how we utilize it, and the circumstances under which we may share it.

1. Information We Collect:
We may collect a variety of personal information from you, including but not limited to:

• Full name
• Email address
• Phone number
• Mailing address
• IP address
• Location data (via browser or device)
• Browsing behavior on our site (including pages visited, time spent, and referral sources 
• Device information (e.g., operating system, browser type)
• Any additional information voluntarily provided through forms, surveys, or communication with our team
   

2. How We Use Your Information:
The information we collect is used to:

• Improve and personalize your experience on our website
• Provide and deliver the products or services you request
• Respond to your inquiries and provide customer support
• Process transactions and manage your account
• Send updates, promotional content, or newsletters (with your consent)
• Conduct analytics, market research, and performance monitoring to improve our offerings
• Ensure website security and prevent fraud
   

3. Sharing of Information:
We do not sell your personal information. However, we may share data with trusted third parties under the following circumstances:

• Service Providers: We may share information with vendors or contractors who perform services on our behalf, such as payment processing, hosting, or analytics.
   
• Affiliates and Partners: We may share limited information with our affiliated entities and marketing partners to enhance your experience or deliver relevant offers.
   
• Legal Requirements: We may disclose personal information when required to comply with legal obligations, enforce our terms, or protect our rights, property, or safety.
   

We take all reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.

SMS Terms & Conditions

The Terms of Service related to SMS communication must be included in the privacy policy or as a stand-alone document. Note: If the customer has a Terms and Conditions page, this information should be included there, not in the privacy policy. The document must include the following:

1- SMS Consent Communication:
Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:
If consent has been given to receive text messages from California Pain and Rehabilitation, messages may be received related to the following (provide specific examples):
Appointment reminders
Follow-up messages
 

3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, up to 10 SMS messages per week may be received related to appointment reminders.

4- Potential Fees for SMS Messaging:
Standard message and data rates may apply, depending on the carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:
Opt-in to receive SMS messages from California Pain and Rehabilitation can be done in the following ways:
Verbally, during a conversation

6- Opt-Out Method:
Opting out of receiving SMS messages can be done at any time by replying "STOP" to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.

7- Help:
For any issues, reply with the keyword HELP.

Additional Options:
If SMS messages are not desired, the SMS consent box on forms can be left unchecked.

8- Standard Messaging Disclosures:
Message and data rates may apply.
Opt out at any time by texting "STOP."
For assistance, please contact us directly at info@calpainrehab.com
Message frequency may vary